Terms and Conditions

Pharma Plus Reineh

Last Updated: October 14, 2026

Welcome to Pharma Plus Reineh. These Terms and Conditions (“Terms”) govern your access to and use of our online pharmacy website (the “Website”), including browsing products, placing orders, requesting pharmacy services, submitting prescription information, and purchasing eligible healthcare products.

By accessing or using the Website, you agree to comply with these Terms, subject to your mandatory rights under Israeli law.

Please read these Terms carefully before using our Website or services.

1. About Pharma Plus Reineh

Pharma Plus Reineh (“Pharmacy”, “we”, “us”, or “our”) is a pharmacy business based in Israel.

The Website is intended to provide customers with information about pharmacy products and services and, where legally authorized, enable online ordering of eligible products.

Business Information

Pharmacy Name: Pharma Plus Reineh
Address: 1 Darb Al-Nasara Street, Reineh
Phone: 04-8880750
Fax: 04-8880760
Email: pharmaplus.reineh@gmail.com
Opening Hours: 09:00–22:00

All pharmacy operations, pharmaceutical dispensing activities, and online medication services are subject to applicable Israeli laws, including the Pharmacists Ordinance [New Version], 5741-1981, relevant regulations, and the requirements and directives of the Israeli Ministry of Health.

Nothing on the Website authorizes the sale, supply, or delivery of any pharmaceutical product without the necessary legal approvals.

2. Eligibility and Website Use

The Website is intended for individuals who are legally permitted to purchase the products and use the services offered.

By using the Website, you confirm that:

You are at least 18 years old or are acting with the involvement and authorization of a parent or legal guardian where permitted by law.
You are legally entitled to purchase the products requested.
The information you provide is accurate, complete, and current.
You will use the Website only for lawful personal purposes.
You will not submit fraudulent prescriptions or misleading medical information.
You will comply with all applicable Israeli laws and pharmacy regulations.

Certain products may be subject to additional age restrictions, identification requirements, prescription requirements, or pharmacist approval.

We reserve the right to refuse or restrict access to products or services where necessary to comply with applicable law, prevent fraud, or protect patient safety.

3. Products and Pharmacy Services

Subject to availability, licensing, and applicable regulations, Pharma Plus Reineh may offer the following products and services:

Over-the-counter (OTC) medications.
Prescription medication services, where legally authorized.
Vitamins and nutritional supplements.
Personal hygiene and healthcare products.
Skincare and cosmetic products.
Baby care and family healthcare products.
Medical accessories and eligible healthcare supplies.
Other legally permitted pharmacy-related products.

Products are offered only to the extent that their sale, supply, advertising, and delivery are permitted under Israeli law.

The display of a product on the Website does not guarantee its availability or establish that it may be purchased online without additional verification.

We may change product availability, discontinue products, or restrict certain transactions in accordance with applicable legal requirements.

4. Prescription Medication Policy

4.1 Valid Prescriptions

Prescription-only medications may be dispensed only upon verification of a valid prescription issued by an authorized healthcare professional, in accordance with applicable Israeli law.

Customers may be required to provide prescription information and identification before medication can be supplied.

Submitting a prescription does not guarantee that the medication will be dispensed.

4.2 Prescription Verification

Our authorized pharmacists may verify:

Prescription validity and authenticity.
Patient identification and prescription details.
Prescriber authorization.
Medication availability.
Relevant dispensing restrictions.
Compliance with applicable Ministry of Health requirements.

Additional documentation or clarification may be requested when necessary.

4.3 Pharmacist Approval

All prescription dispensing decisions remain subject to professional pharmacist assessment and applicable legal requirements.

The Pharmacy may refuse to dispense medication where a prescription is invalid, incomplete, expired, suspected to be fraudulent, or otherwise fails legal or professional requirements.

The Pharmacy may also refuse or delay dispensing when reasonably necessary to protect patient safety.

4.4 Online Prescription Requests

Where an online prescription request service is available, customers may submit information through the communication channels designated by the Pharmacy.

Such submissions are requests for review and do not constitute automatic prescription approval.

Prescriptions must be processed through legally permitted methods, including authorized electronic prescription systems or other accepted verification procedures where applicable.

4.5 Prescription Medication Delivery

Prescription medications may be delivered only where permitted by Israeli law and subject to applicable verification, pharmacist supervision, storage, transportation, and handover requirements.

Certain medications may require additional safeguards or may not be eligible for delivery.

5. Medical Cannabis Exclusion

Pharma Plus Reineh does not sell, supply, dispense, distribute, or accept orders for medical cannabis or cannabis-based prescription medicines.

This policy applies to all pharmacy services, including online orders, in-store requests, prescription submissions, and delivery requests.

The Pharmacy does not provide:

Medical cannabis flowers.
Prescription cannabis oils.
Medical cannabis extracts.
Cannabis-based prescription preparations.
Other cannabis-containing medicinal products requiring special medical or regulatory authorization.

Customers holding valid medical cannabis prescriptions, licenses, or authorizations are not eligible to obtain these products through Pharma Plus Reineh.

Any request for medical cannabis products will be declined.

This is a business policy of Pharma Plus Reineh and does not imply that all medical cannabis activities are prohibited under Israeli law.

6. Medical Advice and Health Information

The Website may contain general information about medications, healthcare products, wellness, and health-related topics.

Such information is provided for general informational purposes and does not replace professional medical advice, diagnosis, or treatment.

Customers should consult an authorized healthcare professional or pharmacist before taking medication, particularly when:

Taking other prescription or non-prescription medications.
Managing an existing medical condition.
Pregnant or breastfeeding.
Purchasing medication for children or older adults.
Experiencing allergies or medication sensitivities.
Considering a change to an existing treatment plan.

Customers must follow the official product labeling, patient information leaflet, prescription instructions, and advice provided by qualified healthcare professionals.

Do not discontinue prescribed treatment or change medication dosage without appropriate professional guidance.

In a medical emergency, contact the appropriate emergency medical services immediately.

7. Product Orders and Acceptance

Customers must provide accurate information when placing orders.

An order submitted through the Website constitutes a request to purchase the selected products.

Orders may be subject to:

Product availability.
Payment authorization.
Verification of customer details.
Prescription verification where applicable.
Pharmacist approval where required.
Delivery eligibility.
Compliance with Israeli laws and regulations.

An automated order acknowledgment does not necessarily constitute final acceptance of an order.

An order is confirmed when the Pharmacy communicates its acceptance or otherwise completes the relevant confirmation process.

We may decline or cancel an order where required or permitted by law, including cases involving suspected fraud, unavailable products, invalid prescriptions, or patient safety concerns.

Where payment has been collected for an order that cannot be fulfilled, an appropriate refund will be provided in accordance with applicable law.

8. Pricing and Payment

Product prices are displayed in Israeli New Shekels (ILS/₪), unless otherwise stated.

Prices will include or disclose applicable taxes, including VAT where required by Israeli law.

Any additional delivery charges or service fees will be disclosed before the customer confirms the purchase.

Payment methods available through the Website may vary.

Customers agree to provide valid payment information and authorize payment for confirmed purchases.

We reserve the right to correct genuine pricing or technical errors, subject to applicable consumer protection requirements.

If an error affects an order, we will contact the customer and provide an appropriate lawful resolution.

We will not impose additional charges without the customer’s authorization where such authorization is legally required.

9. Product Availability

All orders are subject to stock availability.

Although we make reasonable efforts to maintain accurate product listings, displayed inventory information may not always reflect real-time stock levels.

If a product becomes unavailable after an order is submitted, we may:

Notify the customer of the unavailability.
Offer a revised delivery estimate.
Offer an appropriate alternative where legally permitted and accepted by the customer.
Cancel the unavailable item and issue an applicable refund.

Prescription medication substitutions will be made only where legally permitted and subject to the required professional assessment and authorization.

We will not substitute prescribed medications solely on the basis of commercial availability.

10. Delivery and Order Collection

10.1 Delivery Services

Delivery services may be offered within designated geographical areas in Israel.

Delivery eligibility depends on product type, service availability, applicable legal requirements, and operational conditions.

10.2 Delivery Times

Estimated delivery times may be provided during checkout or through customer service.

Delivery estimates are subject to product availability, prescription verification, transportation conditions, and other relevant circumstances.

Where a legally binding delivery date has been agreed, the customer’s statutory rights concerning delayed or failed delivery remain applicable.

10.3 Delivery of Medications

Medication deliveries must comply with applicable Israeli Ministry of Health requirements.

Where necessary, appropriate storage and transportation conditions must be maintained to protect product quality, safety, and integrity.

Medications requiring special storage, refrigeration, or handling will be delivered only where the necessary arrangements are available and legally compliant.

10.4 Recipient Verification

Customers may be required to provide identification or other information needed to verify the identity or authorization of the recipient.

Prescription medications will be handed over only in accordance with applicable legal and professional requirements.

10.5 Failed Deliveries

If a delivery cannot be completed, the Pharmacy may contact the customer to arrange another delivery attempt or an alternative collection method.

Additional delivery fees, if any, will be charged only where properly disclosed and legally permitted.

10.6 Pharmacy Collection

Where collection services are available, customers may be notified when their orders are ready.

Prescription medications remain subject to pharmacist approval and any necessary identity or prescription checks before handover.

11. Order Cancellation, Returns and Refunds

Cancellation and refund rights are governed by applicable Israeli legislation, including the Consumer Protection Law, 5741-1981, and relevant regulations.

11.1 Cancellation of Eligible Distance-Sale Transactions

For eligible products purchased through a distance-sale transaction, consumers generally have a statutory right to cancel within 14 days, calculated in accordance with the applicable legal provisions.

For goods, the relevant period generally extends until 14 days after receipt of the product or the legally required transaction disclosure document, whichever is later.

Special statutory protections, including extended cancellation periods for certain eligible consumers, will apply where required by law.

11.2 Medication Returns

Medicines may fall within the statutory exception for perishable goods and may therefore be excluded from ordinary change-of-mind cancellation rights.

For health and safety reasons, medicines that have been dispensed or delivered may not be eligible for routine return or resale.

This does not remove any statutory rights or remedies arising from defective products, dispensing errors, incorrect products, non-conformity, or other legally recognized grounds.

11.3 Non-Medicinal Products

Eligible non-medicinal products may be returned or cancelled in accordance with applicable consumer protection laws.

Some products may be excluded from cancellation rights due to their nature, condition, or statutory classification.

Any applicable exclusions will be interpreted in accordance with Israeli law.

11.4 Defective, Damaged or Incorrect Products

Customers should contact the Pharmacy promptly if they receive a product that is:

Defective.
Damaged.
Incorrectly supplied.
Inconsistent with the order or applicable product description.
Otherwise non-conforming.

The Pharmacy will review the complaint and provide an appropriate remedy in accordance with applicable law.

11.5 Cancellation Fees

Where permitted by Israeli law, a cancellation fee may apply to an eligible cancellation.

The standard statutory limit is generally the lower of:

5% of the transaction value; or
NIS 100.

No cancellation fee will be charged in circumstances where Israeli law prohibits such a fee, including applicable cases involving defects, non-conformity, or failure to supply the product as agreed.

11.6 Refund Processing

Where a statutory cancellation right is validly exercised, refunds will be processed within the period required by applicable law, generally within 14 days after receipt of the cancellation notice.

Any legally required cancellation of payment charges and confirmation of cancellation will be provided.

11.7 How to Cancel an Order

Customers may submit cancellation requests through the legally available methods, including:

Telephone.
Email.
Registered mail.
Notice at the Pharmacy.
The designated online cancellation mechanism, where required.

The Website will provide an appropriate online cancellation option where required by Israeli law.

Cancellation Contact Information

Telephone: [To be updated]
Email: [To be updated]
Postal Address: [To be updated]
Online Cancellation Page: [To be updated]

Customers may be asked to provide information reasonably necessary to identify the relevant transaction and process the cancellation in accordance with applicable law.

12. Consumer Rights

Pharma Plus Reineh respects the rights of consumers under applicable Israeli law.

Nothing in these Terms is intended to exclude, restrict, or override mandatory consumer protections.

Customers retain all rights provided by applicable legislation, including rights relating to:

Accurate product and pricing information.
Required pre-contractual disclosures.
Eligible transaction cancellation.
Refunds and remedies for defective or non-conforming products.
Fair commercial practices.
Protection against misleading representations.
Access to appropriate complaint and dispute resolution mechanisms.

Where any provision of these Terms conflicts with mandatory Israeli law, the applicable legal requirement will prevail.

13. Privacy and Personal Information

Pharma Plus Reineh recognizes the importance of protecting personal information, particularly information relating to healthcare and prescriptions.

Personal information will be handled in accordance with applicable Israeli privacy legislation, including the Protection of Privacy Law, 5741-1981, as amended, and relevant data security regulations.

Information processed in connection with pharmacy services may include:

Customer names.
Contact details.
Billing and delivery addresses.
Order and transaction records.
Prescription information.
Relevant health-related information.
Customer service communications.
Technical information relating to Website use.

Health-related information may constitute personal information of special sensitivity under Israeli law.

Such information must be processed with appropriate confidentiality and security safeguards.

Personal information may be used for lawful purposes such as order processing, prescription verification, customer support, delivery coordination, compliance with legal obligations, and other purposes properly disclosed to customers.

Personal information will be shared only where legally permitted or required, including with authorized pharmacy personnel and relevant service providers.

Customers may exercise applicable statutory rights concerning access to and correction of their personal information.

Further information should be provided in the Pharmacy’s separate Privacy Policy.

14. Prescription Confidentiality

Prescription information and relevant medical records will be treated as confidential information in accordance with applicable law and professional obligations.

Access to such information will be limited to authorized individuals who require it for lawful pharmacy operations or other permitted purposes.

The Pharmacy will not disclose confidential prescription information to unauthorized third parties.

Where prescription information is transmitted electronically, appropriate security and confidentiality measures must be applied.

Customers should avoid submitting unnecessary medical information through unsecured or unofficial communication channels.

15. Website Accounts and Customer Responsibilities

Where customer accounts are available, users are responsible for maintaining the confidentiality of their account credentials.

Customers must not:

Access another user’s account without authorization.
Provide false identity or medical information.
Submit fraudulent prescriptions.
Attempt unauthorized access to Website systems.
Upload malicious software or harmful code.
Interfere with Website operations.
Use the Website for unlawful commercial or fraudulent activities.

We may suspend or restrict accounts where reasonably necessary to prevent fraud, protect users, maintain security, or comply with applicable law.

Such measures will be applied subject to mandatory legal requirements.

16. Intellectual Property

Unless otherwise indicated, the original Website content, design, text, graphics, branding, and other proprietary materials are owned by Pharma Plus Reineh or used with appropriate authorization.

Third-party product names, trademarks, and logos remain the property of their respective owners.

Customers may access Website content for lawful personal use.

Unauthorized copying, reproduction, distribution, modification, or commercial exploitation of protected materials is prohibited except where permitted by law or authorized by the relevant rights holder.

17. Third-Party Websites and Services

The Website may include links to external websites or use third-party services such as payment processors, delivery providers, or communication platforms.

These third parties may operate under separate terms and privacy policies.

Pharma Plus Reineh does not control independent third-party websites or their content.

Our responsibility for third-party services will be determined in accordance with applicable law and the nature of the relevant contractual and legal obligations.

Customers should review applicable third-party terms before using external services.

18. Website Availability and Technical Issues

We aim to maintain the Website in a functional and accessible condition.

However, temporary interruptions may occur due to maintenance, system updates, technical faults, network disruptions, or circumstances outside our reasonable control.

We may temporarily restrict access to the Website when necessary for maintenance, security, or legal compliance.

We do not guarantee uninterrupted access at all times.

Nothing in this section excludes liability or consumer rights that cannot lawfully be excluded.

19. Limitation of Liability

Pharma Plus Reineh will perform its services with reasonable care and in accordance with applicable legal and professional obligations.

To the extent permitted by Israeli law, the Pharmacy will not be responsible for losses caused solely by circumstances outside its legal responsibility, including:

Materially inaccurate information supplied by a customer.
Medication misuse contrary to professional instructions.
Unauthorized account activity not attributable to the Pharmacy’s breach of duty.
External events beyond the Pharmacy’s reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

In particular, these Terms do not override mandatory consumer rights, professional pharmaceutical responsibilities, patient safety obligations, or legally applicable remedies for negligence or misconduct.

20. Force Majeure

Pharmacy operations and delivery services may be affected by exceptional events beyond our reasonable control.

Such events may include:

Natural disasters.
Public health emergencies.
Security incidents.
Armed conflict or civil emergencies.
Government restrictions.
Major transportation disruptions.
Significant infrastructure or telecommunications failures.

Where such events affect our services, we will take reasonable steps to inform customers and address outstanding orders.

Any applicable statutory cancellation, refund, or consumer rights will remain in effect.

21. Changes to These Terms

Pharma Plus Reineh may update these Terms to reflect changes in applicable law, regulatory requirements, pharmacy operations, or Website functionality.

Updated Terms will be published on the Website with a revised effective date.

Changes will apply prospectively unless otherwise permitted by law.

Any modification affecting existing customer transactions will be subject to applicable legal requirements and the customer’s mandatory rights.

Customers are encouraged to review these Terms periodically.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Israel.

Any dispute arising from the Website, pharmacy services, or related transactions will be handled in accordance with applicable Israeli law.

Disputes will be submitted to the competent courts of Israel, subject to mandatory jurisdictional and consumer protection rules.

Nothing in these Terms prevents customers from exercising legally available rights or submitting complaints to competent regulatory authorities.

23. Contact Information

For questions concerning these Terms, pharmacy services, product orders, prescription requirements, delivery, cancellations, or refunds, please contact:

Pharma Plus Reineh

Address: 1 Darb Al-Nasara Street, Reineh
Phone: 04-8880750
Fax: 04-8880760
Email: pharmaplus.reineh@gmail.com
Opening Hours: 09:00–22:00

For medication-related concerns, customers should contact an authorized pharmacist.

24. Acceptance of Terms

By accessing the Website, placing an order, or requesting pharmacy services, you acknowledge that you have read and understood these Terms and agree to comply with them to the extent enforceable under applicable Israeli law.

Your mandatory rights as a consumer and patient remain unaffected.

Pharma Plus Reineh is committed to responsible pharmacy practices, patient safety, transparent customer service, and compliance with applicable Israeli laws and Ministry of Health requirements.